Return Policy

At Yeterway, we hope every unboxing brings you joy. However, we also understand that online shopping can sometimes result in mismatches—wrong size, color discrepancies, or simply a "this doesn't feel right" moment.

Don't worry. We've prepared a clear and friendly return and exchange policy for you. As long as the following conditions are met, we will do our best to assist you.

1. Return and Exchange Conditions

1.1 We accept returns and exchanges for the following reasons:

• 7-Day No-Reason Returns: If you are not satisfied with your purchase, you may apply for a return or exchange within 7 calendar days from the delivery date.
• Quality Issues: If the item has manufacturing defects, damage, or functional problems, we will bear the full cost of return shipping. Please contact us within 48 hoursof delivery and provide photos or videos as proof.
• Incorrect/Missing Items: If we sent the wrong item or missed an accessory, please contact us immediately. We will resend the correct item or arrange a return, with all costs covered by us.

1.2 To be eligible for a return or exchange, the following conditions must be met:

• The item is unused, unwashed, and undamaged;
• The item remains in its original condition, with all original tags and labels intact;
• The item is returned in its original packaging, with all accessoriesincluded;
• The return request must be submitted within the valid timeframe.

2. Non-Returnable/Non-Exchangeable Items

For transparency, the following situations are not eligible for return or exchange. Your understanding is appreciated:

• Applications submitted after the "7-Day No-Reason" period has expired;
• Items that have been used, washed, worn, or show signs of intentional damage;
• Items with tags or labels removed;
• Items returned with missing or severely damaged packaging, affecting the possibility of resale;
• Intimate apparel for hygiene reasons; except for quality issues, these items cannot be returned or exchanged;
• Clearance items, mystery boxes, or gifts (subject to the specific terms on the product page);
• Items returned without prior authorization from customer service.

3. Return Shipping Costs

• Returns/Exchanges due to Quality Issues/Our Mistake: Please prepay the return shipping cost. We will reimburse you for the shipping fee along with the product refund (or refund the shipping fee separately) upon receipt and verification of the returned item. We recommend using standard shipping services, as we cannot reimburse expedited shipping fees without prior agreement.
• 7-Day No-Reason Returns/Exchanges: The cost of return shipping is borne by the customer. If you choose an exchange, the shipping cost for sending the new item is also borne by the customer. We will deduct any original shipping fees incurred on the order (if applicable) from your refund.

4. Return and Refund Process

Please follow the steps below to help us process your request more efficiently:

Step 1: Contact Customer Service
Send an email to customer@yeterway.com with the subject line "Return Request + Order Number".
The email must include: your order number, the name of the items you wish to return, the reason for return, and photos of the item (if reporting a quality issue).

Step 2: Wait for Confirmation
Our customer service team will reply to your email within 24 hours (on business days). Please do not ship the item back until you receive a confirmation email containing a "Return Authorization Number". Packages returned without authorization cannot be processed.

Step 3: Ship the Item Back
Securely pack the items in their original condition and include a note with your order number inside the package.
Shipping Address: We will provide the specific return shipping address via email.

Step 4: Inspection and Refund
Once we receive your returned package, we will inspect it within 3-5 business days.

• Inspection Approved: We will initiate a refund to your original payment method. Please note that depending on your bank or payment provider's processing times, it may take 3-15 business days for the funds to appear in your account. Thank you for your patience.
• Inspection Failed: If the item does not meet our return conditions, we will contact you. We may either reject the package or return it to you at your own expense.

5. Refund Information

• Refunds will be credited back to the original payment method used for the purchase.
• If you used a coupon or participated in a promotional discount, the refund amount will be adjusted to reflect the deduction of the discount applied. Please contact customer service for details.

If you have any questions, please feel free to contact us:
Email: customer@yeterway.com
Thank you again for your trust and support in Yeterway.